Information Technology, Professional Courses
ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make their career in IT Service Management. The ITIL® Foundation certification course emphasizes adopting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management. Anyone looking for higher level certifications in IT Service Management will have to pass the ITIL® Foundation certification first. Since the training is not based on a specific technology, it is applicable in any organization. The ITIL® Foundation training offered by e-Training Institute will help professionals to understand and implement various best practices in IT Service Management and standards in Quality Management, for the growth of a business. This certification is one among the most sought-after certifications in Nigeria.
After completing the course, Participants will be able to: Explain the best practices of IT Service Management Describe the Service Lifecycle Identify key principles and models of ITIL® 2011 Define generic concepts in ITIL® 2011 Explain the purpose, objective and scope of service strategy, service design, service transition, service operations and Continual Service Improvement Discuss the processes, roles and functions in ITIL® 2011
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