Management, Professional Courses
The certificate in advance business process management will equip participant with the advanced skills and tools of process measurement, process analysis, process improvement/transformation and process modelling/design. At the organizational level participant will be able to align process strategy and measurement to balance scorecard. Deepen your knowledge of key areas crucial to your success as a BPM practitioner. Learn how to manage all aspects of a process improvement project, from defining its requirements to successful implementation. To succeed in business process management, you have to be able to redesign processes, adopt new quality-improvement practices and use information technology effectively. Through a case study based approach, participants learn how to lead/facilitate modelling, analysing, measurement and designing of business processes.
At the end of this course, the participant will be able to: What you will achieve Understand advanced process analysis techniques and when to use them Understand how to prioritize a set of processes for improvement Understand how to model specific sets of procedures Understand advance business modelling techniques at the various level of details using Microsoft Visio and companion essentials Understand various ways of measuring process performance Understand how to present the results of process analysis and process measurement in a compelling way Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement Understand practical techniques to lead and facilitate process improvement projects Understand how to organize a BPM project team Understand the basics of planning and scheduling a BPM project Understand the principles of change management and the importance of communication with both internal and external stakeholders Understand how to communicate and gain project acceptance Understand the contents and structure of the BPM deliverables created during each phase of a change project Understand how to develop effective process designs and to apply critical success factors in both process analysis and design. Using process metrics to develop effective process designs Understand the pitfalls to avoid in process measurement
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